Customer Service and Receptionist Diploma Level 3 with Sales and Marketing - CPD Certified

Summary Overview Description Who is this course for? Requirements Career path

Customer Service and Receptionist Diploma Level 3 with Sales and Marketing – CPD Certified

Price

£10.00

£14.00

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Offer ends 31 March 2025

Study method	Online
Duration	2 Hour(s)
Access to content	Lifetime access
Qualification	No Formal Qualifications
CPD	2 CPD hours / points CPD
Achievement	Endorsed by
Certificates	Hardcopy Certificate - Free PDF Certificate - Free
Additional info	Exam(s) / assessment(s) is included in price
Tutor Support	Tutor is available for students

Overview

Get 3 Free Certificate and Transcript with this Customer Service and Receptionist Diploma Level 3 with Sales and Marketing - CPD Certified- Unlock Your Potential Today.

Are you looking to take your customer service, receptionist (reception) & sales and marketing skills to the next level? Do you want to stand out from the competition and advance your career? Look no further than our Customer Service, Receptionist (reception) & Sales and Marketing Level 3 CDP IQ Certified Course.

Courses Included in this Bundle:

Course 01: Sales and Marketing
Course 02: Customer Service
Course 03: Receptionist Training

Learning Outcomes

The learning outcomes of customer service, receptionist (reception) & sales and marketing skills Course:

Develop a comprehensive understanding of the customer service, receptionist (reception) & sales and marketing skills process
Create effective marketing strategies to drive business growth
Build successful sales campaigns that generate revenue and increase customer loyalty
Understand how to measure the success of your sales and marketing efforts
Apply advanced sales and marketing techniques to drive business success

Our customer service, receptionist (reception) & sales and marketing skills course is designed to provide you with the knowledge and skills you need to succeed in today's competitive business environment. Whether you're a seasoned customer service, receptionist (reception) & sales and marketing skills professional or just starting out, our course will give you the edge you need to succeed.

Key Features

The key highlights of customer service, receptionist (reception) & sales and marketing skills Course

3 Free PDF Certificates
Free Transcript
Lifetime Access
Get 24/7 tutor support

Description

Our customer service, receptionist (reception) & sales and marketing skills course covers everything from the basics of sales and marketing to advanced techniques for building and managing successful campaigns. You'll learn how to develop a marketing plan, create effective sales strategies, and provide and excellent customer service.

Course Curriculum

This customer service, receptionist (reception) & sales and marketing skills course curriculum is prepared to deepen your understanding of principles, styles and functions of subject matter, which is:

Part A: Sales and Marketing

Module 1 - The Baby Boomers
Module 2 - Baby Boomer Trends
Module 3 - Market Demands of the Boomers
Module 4 - Health and Wellness in the Network Marketing Industry
Module 5 - Network Marketing Trends and Phrases
Module 6 - Building Your Own Product Awareness
Module 7 - introduction-to-sales
Module 8 - big secrets of sales
Module 9 - Preparing to WOW the Prospect
Module 10 - Introducing Yourself
Module 11 - Cold Calling Secrets
Module 12 - Making a Great Presentation
Module 13 - Dealing-with-Customer-Objections
Module 14 - Closing-Techniques
Module 15 - Connecting-Sales-and-Persistence
Module 16 - sales-management
Module 17 - Sales-Communications-and-Exhibitions
Module 18 - Networking-Success-by-Associations

Part B: Customer Service

Module 1: Introduction to Customer Service
Module 2: Customer Needs Assessment and Problem Solving
Module 3: Effective Customer Engagement and Relationship Management
Module 4: Handling Complaints and Service Recovery
Module 5: Multi-Channel and Global Customer Service

Part 3: Receptionist

Module 1 Basics of Customer Service
Module 2 Overview for the Administrative Assistant
Module 3 Know About your HR Manager
Module 4 Daily Routine
Module 5 Telephone Usage
Module 6 Meetings
Module 7 Keeping Accurate Records
Module 8 Office Equipment

Accreditation

This customer service, receptionist (reception) & sales and marketing skills course is accredited by the CPD International Quality - CDP IQ, which means that you'll earn a Level 3 certification upon completion. This customer service, receptionist (reception) & sales and marketing skills certification is recognised by employers worldwide and will demonstrate your commitment to excellence in customer service & sales and marketing.

Certification

After successful completion of the Sales and Marketing , you will get an instant FREE PDF certificate of completion.

Don't let your sales and marketing career stagnate. Invest in your future today with our Sales and Marketing Level 3 CDP IQ Certified Course. Sign up now and start unlocking your potential.

Who is This Course For

Note: This is not a regulated course. To get professional qualification, you may like to choose:

Level 5 Certificate in Sales (RQF)
Level 2 Award in Underage Sales Prevention (RQF)
Level 3 Certificate in Principles of Sales (RQF)
Level 4 Diploma in Sales and Marketing Management (RQF)
NCFE Level 3 Diploma in Skills for Business: Sales and Marketing
Level 2 Certificate in Principles of Customer Service
Level 3 Certificate in Principles of Customer Service
Level 3 Diploma in Customer Service (RQF)
Certificate in Know Your Customer & Customer Due Diligence

Requirements

This Sales and Marketing requires no formal qualification.

Career Path

Jobs Related to this Course:

Customer Success
Receptionist
Sales Manager
Marketing Manager
Business Development Manager
Advertising Executive
Digital Marketing Specialist

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